USAA Rideshare Emergency Ride Home (ERH) Program

The circumstances and use of USAA’s Emergency Ride Home Program are:

  1. All employees who use an alternative mode of transportation and register with USAA Rideshare, may participate in the Emergency Ride Home Program. To register yourself as an alternative mode user:
    1. Visit go/usaarideshare and click the “Get Started” button to create your profile.
  2. Registered employees will be provided and limited to (4) emergency rides in one calendar year. Emergency rides may not be accumulated or carried over. 
  3. Transportation will be provided to registered employees who encounter the following circumstances during the workday.
    1. Unexpected severe illness of an immediate family member – includes spouse, children, mother, father, sister, brother, mother-in-law, father-in-law, grandparents, grandchildren, son-in-law, and daughter-in-law.
    2. Unexpected severe illness
    3. Inclement weather – precipitation, extreme heat or high winds -at the close of business day (walkers/bicycle riders only)
    4. Missed bus due to required overtime only – tardiness will not be covered.
    5. Carpool/Vanpool driver delayed due to unexpected, required overtime or left the office due to personal emergency (thus stranding riders).
  4. No pre-approval is needed to use the Emergency Ride Home Program. 
  5. Registered employees may use their preferred ride for hire (Lyft, Uber, Taxi) and be reimbursed 100% of the fare (excluding tips).
  6. Reimbursement form must be completed and submitted to USAA Rideshare within 10 days of the emergency ride home.
  7. USAA absence policies and practices remain in force when an employee uses emergency transportation.
  8. When an employee uses emergency transportation, they are no longer on company business/company time and USAA assumes no responsibility for the employee during this time.
  9. For more information, email USAA Rideshare.